Privacy Policy
We're committed to protecting your right to privacy.
This Privacy Policy describes how we manage the personal information we
collect while doing business. This Privacy Policy covers only information
that is collected through the TEKRAM.com web site or other web site
addresses that are operated by the Company. This Privacy Policy does not
cover information that may be collected through other web sites accessible
through our Site or through software downloaded from our Site.
Information We Collect Automatically When You Visit Our Site
Cookies: When you visit our Site, a permanent "cookie" (a small text file)
is stored on your computer's hard drive. The purpose of the cookie is to
recognize you as a return visitor the next time you visit, so we can enhance
and customize your online shopping experience. Cookies do not contain any
personally identifiable information, and we do not use cookies to identify
customers. You may set your Internet browser to reject cookies, but doing so
will prevent our Site from operating as intended, and you will not be able
to view the entire Site. Browsers may vary, so check the "Help" menu of your
browser to learn how to change your cookie preferences.
Log files: To enhance the quality of your experience during your visit to
the Site, we also collect certain technical information from your computer
each time you request a page during a visit to our Site and store it in log
files. This information may include your Internet Protocol (IP) address,
your computer's operating system, browser type, the addresses of pages you
visit before and after visiting our Site, the date and time of your visit,
and which pages you view during your visit to the Site.
Clear gifs: The Site uses a software technology called clear gifs (also
known as "web beacons" or "web bugs") that uses tiny graphics to record
which pages are viewed by a Site visitor. In contrast to cookies, which are
stored on a user's computer hard drive, clear gifs are embedded invisibly on
web pages as they are displayed and are about the size of the period at the
end of this sentence. Clear gifs do not contain any personally identifiable
information, and we do not use them to identify individual customers.
Profiles: We store information that we collect through cookies, log files,
clear gifs, and/or third party sources to create a "profile" of your
preferences. Together with your purchasing history, email address and other
information you provide to us, we use your profile to reduce the steps
needed for you to place orders through the Site, to provide tailored
promotions and marketing offers, and to analyze and improve the content of
our Site.
Information We Collect When You Request or Order Our Products and Services
We collect different types of personal information for different purposes.
Log-in Identification: Individual customers or prospective customers may
register a log-in name and set a password when visiting our Site or placing
an order through our Site. To register, we request that you provide your
name, mailing address, telephone/fax numbers, and e-mail address. This
registration enables us to track online orders and save your customer
information and preferences so you won't have to re-enter the same
information every time you return to our Site. We also use this information
to authenticate your identity when you request access to our online
services.
Orders: To process and ship your order, we need your name, phone number,
credit card account information, billing address, shipping address, and
e-mail address. This information is stored on a secure server to allow us to
process subsequent orders more quickly. If we have trouble processing an
order, we will use this information to contact you.
Contests and Surveys: When we offer a contest or survey through our Site, we
generally request contact information and some demographic (such as zip
code) information. Participation in these surveys or contests is completely
voluntary and you therefore have a choice whether or not to disclose the
information. We will use this information to notify contest winners and
award prizes, to improve our product offerings, and to assess the interests
of those who visit our Site. Participants may receive periodic email notices
about special offers and site updates. To opt out of these emails, see
"Choice" below.
Communications from Us or the Site
We may use your contact information to respond to your requests or to
communicate about your orders.
Distribution Lists: Upon requesting a catalog, ordering our
products/services, or participating in our online contests or surveys, you
will be placed on our distribution lists and may receive occasional postal
mail, email, or telephone notification about TEKRAM products, services,
special offers, promotions, or Site updates that we believe may be of
interest to you. To remove yourself from these lists, see "Choice" below.
Emails: In order to create a better electronic community, we may collect
specific user profile information, such as the referring URL, when you click
on a link in our e-mail communications. This information is used to capture
broad demographic trends that may allow us to provide you with information
better tailored to your interests. You will not be personally identified
from this information. To opt out of these emails, see "Choice" below.
Conditions Under Which We Share Information
We may disclose customer information for the purposes described below, or
for other purposes that you authorize:
Our Agents, Service Providers and Contractors: We engage third parties
to perform certain business operations for which customer information may be
disclosed. For example, we use outside shipping companies to fulfill orders
and credit card processing companies to obtain payment for our goods and
services. We also disclose customer information to third parties that
perform other tasks or functions, such as order processing and fulfillment,
customer relations, technical support, training, marketing/advertising,
legal, fraud prevention services and fraud risk modeling, and other
administrative, professional, or consulting services. We allow these third
parties to make further disclosures of your personally identifiable
information only with your consent or as permitted under this Privacy
Policy.
Third Party Products and Services: We may occasionally share your
name and contact information with companies whose products and services may
be of interest to you. Out of respect for your privacy, we allow you to
opt-out of having your information shared with third parties for this
purpose, as described under "Choice" below.
Other Disclosures: We may collect, maintain, and disclose your
information as required by law and when we believe that disclosure is
necessary to protect our rights or property; to protect the rights,
property, or safety of other persons; to comply with a judicial proceeding,
court order, or legal process served on us or the Site. We may also disclose
your information in connection with an actual or proposed corporate
transaction or insolvency proceeding involving all or part of the business
or assets to which the information pertains.
Aggregate (Non-Personally Identifiable) Information: Information about
you and your activities on our Site may be aggregated, or grouped together,
with information about other customers in a way such that your information
cannot be identified as yours. We may disclose this aggregate information to
third parties that perform data collection and reporting services regarding
our customers' activities on our Site, measure the effectiveness of our
marketing efforts, or evaluate the interests and preferences of people in
certain categories. These third parties may use cookies on our Site and may
receive anonymous information about your browsing and purchasing activity on
our Site.
Choice
You may opt out of certain uses of your personal information, as described
above.
Mailing Lists: To remove yourself from our promotional mailing lists, please
send an e-mail to
service@tekram.com.
Email Lists: If you prefer not to receive e-mail from us (other than those
directly responsive to your orders, inquiries or requests), please click the
"unsubscribe" link at the bottom of any promotional e-mail or send a blank
email request to
service@tekram.com.
Please note: Even though you may choose to unsubscribe from our email
distribution list, for security reasons we will always attempt to send you
transaction-related order, backorder and shipment confirmation emails
concerning your purchases through the Site.
Access and Amendment of Personal Information
You may request to access or delete your personal information and may
request to make appropriate changes to it by sending a request to one of the
addresses provided below under "Contact Us."
Security
The security of your personal information is important to us. When you enter
sensitive information (such as credit card numbers) on our registration or
order forms, we encrypt that information using secure socket layer
technology (SSL). We follow generally accepted industry standards to protect
the personal information submitted to us, both during transmission and once
we receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, while we strive to
use commercially acceptable means to protect your personal information, we
cannot guarantee its absolute security.
Other Web Sites
We have no control over the privacy practices of web sites outside of our
TEKRAM.com domain. If you follow a link to another site, read the site's
privacy policy and contact the site's administrator with your
privacy-related questions.
Children's Privacy
We do not knowingly market to, accept orders from, or solicit personal
information from children under the age of 13.
Privacy Policy Changes
We may change this Privacy Policy from time to time. Any changes will be
posted on the Site. Individuals may be asked to consent or may be given an
opportunity to opt out before previously collected information is used for
purposes materially different from the purposes permitted under the Privacy
Policy in effect at the time the information was originally collected.
Contact Us
If you have any questions or suggestions regarding this Privacy Policy,
please contact us.
California Residents
California Civil Code Section 1798.83 permits customers who are California
residents to request certain information regarding our disclosure of
personal information to third parties for their direct marketing purposes.
To make such a request, please send an e-mail request to
service@tekram.com.